detailed update NOT UP TO DATE

wanted to upgrade my 4mbps line to a 10 mbps line so phoned telkom no 10210 after holding on from a cell phone for about 17 mins someone answered and tried his outmost best to assist me... my line dropped.... so i phoned back after holding on another 17 odd mins the automated switchboard cut me off . then i phoned from a landline and holding on for quite some time the operator started the process of upgrading my line ...a amount of r 1200 was mentioned and with this upgrade i also get a dstv explora free.... and thats it.....then i asked the operator to incase my line got dropped again to phone me back.... wich no one did up to now i received a sms saying that my service was converted to a 10 meg line as from the 26 jan...