Destroyer of lives!!!

Opening an account with Telkom was the worst decision of my life. I had to pay for a service we wasn't even receiving after a while due to poor technical support and even poorer customer service because they listed me on the credit bureaus. When I finally received a paid-up letter (which was a mission due to poor communication) from them they assured me that they would inform the bureaus to remove all history from my profile. I reached out to them a couple of times and I was told that they would get it done. That was in 2022, it is almost 2 years later and I’m still dealing with the aftermath of them not following through with what they had promised. I can barely do anything because it has completely destroyed my name. My credit score isn't even a problem, it's just the Telkom nonsense on my profile that has my life on hold. I tried to call them using the number on the letter but it no longer exists and I called customer care and they said they didn't have a number for the credit management department but they gave me an email to send my complaint to (***) saying I’d receive a reply within 48hr… naturally because it's Telkom it's been more than a week and NOTHING. I'm not at all surprised, I'm just annoyed and frustrated. I called customer care again today and spoke to a lady open a case (to have them contact me) within a few minutes of us speaking. Why didn't the other agent do this in the first place?! I couldn't tell you. I have zero faith that this will be resolved anytime soon regardless of how urgent of a matter this is for me. If I'm not mistaken, legally once all is settled, creditors have 7 days to submit this information to the bureau. All it would've taken on their part was sending a few emails or making a few calls, and they chose negligence instead which resulted in the absolute decimation of any chances I have to live a normal life. I can't get car or house finance… and worst of all I cannot even hope to be approved for a student loan.