Despicable TELKOM service

I have been trying to upgrade my out of contract adsl to fibre. I was hounded since January and eventually conceded and signed up for fibre. Since this point in January I have placed 4 orders as each one keeps being cancelled without my knowledge. The call center agents are unable to explain to my why this keeps happening. My case has been escalated with no progress. Telkom Lee's delivering the wifi enabled router and thereafter the order gets cancelled however, I still get charged R1000 for the router which I then need to return to the store. I placed an order directly at the Rosebank store assuming the online orders were not working out, I filled in the forms and signed only to wait yet another month and be informed that the order was cancelled. I am out of my 2 year contract and am therefore on a month to month for adsl which is not working great. My area is fibre enabled through vumatel and telkom was supposed to act as a third party. I am so frustrated and disappointed at the terrible service. For me to place numerous orders since January only to be turned down over and over again with no explanation is unprofessional and unacceptable. I would like telkom to come and disconnect the current service of adsl so I can order from a different service provider. 2 years of service and this is how I get paid back when trying to upgrade. Despicable service.