Despicable service - Telkom Mobile

<p>I app**** for a cell -phone contract with Telkom Mobile(Kollonade Store) in February 2016. I requested that they approve the contract with my existing Telkom number however it was approved with a new number. Waited for2-3 weeks for my number to be activated following an escalation e-mail I sent to the store. Come April month end I was billed(R1886.24) and deducted for two contracts whereas I only app**** for one contract. On 1 May I went back to the Kollonade store and I filled in a cancellation form for one contract. It was calculated that I had to pay R998 for the two months for one contract, which I paid. Now my line has been suspended due to "non-payment". Last night I called their Customer Care Billing Department and they told me they see my payment of R990 however there is an outstanding amount of R900 or so. I was told that they will send an email to the person whom my query was assigned to so they can resolve it as no one can assist me.. I have three open queries(***5, ***2, ***0) to the same effect and none of them has been attended to. I went to Kollonade Store this afternoon, and they advised that this needs to be actioned by their Billing Department as they do not have the rights on the system to do what is required.</p> <p> I am now sitting with a phone that is now useless to me whereas I have paid my bill in full. I am bitterly disappointed with the service received from Telkom Mobile. To top it all, lack of customer service is extremely derisory I will never recommend any of my friends or family to do business with them...</p> <p> </p>