Despicable service from Telkom representative

My landline hasn't been working for a few months. I tried to have the line repaired but Telkom says they did away with copper lines, They will give me a wireless device which I had to apply for. Then they tell me that it won't work in my area as there is no coverage. So now telkom decides to chenge their system and I lost my landline. Anyway, thats not the end of it. I called Telkom on the 29th of July 2024 and spoke to a Terri Anne Daniels. She agreed that she could see on the system that my line was out of use for a few months and told me I am due a refund. I did everything she required, sent in all the documents. Then she sent me an email at 12 32pm on the same date (29th July) with a case number and telling me that the refund will take 12 to 15 working days. On the 29th August (1 month later) I contacted her telling that I haven't been refunded as yet. She ignored me. On the 06th of September I contacted again. This time she rtesponded saying that Telkom credited my account. Why will they credit my account If I cancelled the account, I asked her??? That was NOT the agreement on her mail on the 29th July. Anyway, I re submitted the docs, as she requested again. I have not been paid to date and she is ignoring me again!!!