DESPICABLE SERVICE FROM TELKOM!!!!

I app**** for an ADSL line and was asked to pay in R700 deposit for my order to be processed. I did that and somebody came to my house to do the installation, however they could not do the installation due to a cable problem in the area. They then told me they would not be able to provide the service in my area and should contact their billing department for a refund. Which I did, a few calls and emails later I am still waiting for my refund. They now telling me they cannot pick up my requests on their system and keep asking me to start the process again. Its been over a month and still nothing, I have sent my banking details and ID to two people and still no help. Telkom's service is absolutely PATHETIC, I WANT MY MONEY BACK.