1 reviews | Active since Feb 2012
Despicable service from Northgate Branch Telkom
<p>On the 7 September 2016, I went into Northgate Telkom branch requesting information about the iPhone 6 Plus. I was advised by Sinini the agent at Northgate branch that stock was available and to complete the application form and the supporting documents. I obliged and emailed all the information on the afternoon of the 7th September 2016. Next day 8th September, I went into Telkom Northgate branch to collect my phone and I was advised that they will have to order the phone, it takes about 7 – 14 days. I made it very clear that this is not accepting and cancel my application immediately. The same day I went to Cresta branch and filled in a new application. Unfortunately Cresta cant upload my application since Northgate has made an blunder with my application. Firstly, Northgate **** to me about no stock and secondly, they are delaying my application with Cresta branch. At the moment I have no mobile phone which is extremely infuriating. </p> <p>Will Telkom management please assist me with my application, as I am at a breaking point with Northgate branch services. </p>
Thank you Noleen
Much appreciated
Thank you Noleen
Much appreciated
Dear Noleen
I have received my phone on the 12 September however 72 hours have passed and still no service, my phone is not activated, my current number has not been imported .... and still no information on the insurance. I have been dealing with cresta branch and to date I have been passed to pillar to pillar ....
Is this how customers are treated in that we have to beg for service . 72 hours, that is 3 says without a mobile phone, from me that is acceptable service from telkom.
Will someone in an senior level please assistance
Regards
Dyanadree
Dear Noleen
I have received my phone on the 12 September however 72 hours have passed and still no service, my phone is not activated, my current number has not been imported .... and still no information on the insurance. I have been dealing with cresta branch and to date I have been passed to pillar to pillar ....
Is this how customers are treated in that we have to beg for service . 72 hours, that is 3 says without a mobile phone, from me that is acceptable service from telkom.
Will someone in an senior level please assistance
Regards
Dyanadree
Hi,
Thank you for taking our call.
Your query is marked as resolved.
May you have a great day.
Kind regards
William
Telkom Social Media Team
Hi,
Thank you for taking our call.
Your query is marked as resolved.
May you have a great day.
Kind regards
William
Telkom Social Media Team