Despicable Service from Hellcom

We had a telkom line and internet installed at our home some time ago. The internet never worked properly despite numerous visits to their office and complaints. We were always promised that a technical person would come through and sort out the issues... no one ever arrived. Funny thing was, after every complaint, we would receive a call to see if they could close then issue, although no-one had sorted it out or even come through to our property... it seems that part of the process was completely bypassed. This happened about 6 times, over the course of 2 years. We eventually cancelled our contract in September last year, phone number 021 ********** , and internet line ref ********** 18. Telkom acknowledged these cancellations, but 5 months later they are STILL debiting our account. Every month we contact them and they acknowledge that the account is closed and we are promised they will rectify this, but EVERY month the debit is still going off! WE ARE AT THE END OF IT NOW. Hellcom, its no wonder you have the reputation you have. We pray there is someone there with a brain, who reads this and can sort this out once and for all! Mrs Geldenhuys