Despicable Service

If I could give this company a 1 I would. The level of customer service and support is shocking. I’ve made my 5th call this month to this service provider with no resolution. My account gets debited twice, the first time with R800 extra and today the second time this month with R1100 extra. Called the supposed helpline (that’s helpless) and spoke to Lindane Dlamini and was told that he does not know where the payments come from and that I owe R5000 again!!!!!!!! How is this even possible if it was paid 31st October (doesn’t reflect on their end) 30th November and again today, WHAT IN THE ACTUAL HELL!!!! No compassion, no care, no help at all