despicable service

I have had problems with my telkom lines for the last two and a half years, every two months they are down, Have reported it to management, which still takes a couple of days to resolve. Have reported it on your facebook pages numerous times as well. I have now taken the legal route and will be suing for loss of turnover. My main line was dead since the 17th of feb and was reinstated the 21st of feb only for both our lines and adsl to be down today. I manage a big retail concern as well as online sales and this has financially impacted our business. i will be reporting it to icasa as well as per legal advise.