AF
Asanda F

1 reviews | Active since Feb 2017

16 Feb 2017, 12:20

DESPICABLE SERVICE

<p>I have had a Telkom mobile for over twenty four months. My wifi contract came to an end on the 27th of January 2017. I was not made aware that upon ending the wifi contract would be charged at normal rates. Therefore when I inspected my invoices I was appalled at the amount I was being charged. I then embark on calling there Customer Care line, to say that their level of service was atrocious is an major understatement. I am utterly disgusted at their level of service and the fact that they failed to inform about the changes that would take place once my contract ended. </p>

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Replies (1)
Telkom
Telkom's reply16 Feb 2017, 15:42
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Billing Team, feedback will be provided.

Your reference number is ***1.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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