Despicable service

<p>This starts way back in December. You have debited for our Telkom mobile payment. We have contacted you 3 times for banking details as the payment was returned and all 3 times you assured us that it has been received. It’s December, after that confirmation of course we were going to the enjoy the holiday because all payments were done. Then beginning of Jan you start sending messages about the payment not being received and that you will suspend the lines. Who has money to pay in Jan??? anyway,you refuse to take responsibility for providing incorrect information 3 times!! We did everything right. Anyway you go ahead and suspend the account anyway! Fine, you say no payment was received so you suspended. Then on 25 JAN YOU DEBIT FOR DEC AND JAN BUT THE ACCOUNT IS STILL SUSPENDED!!! We call and you say it takes 3 days, we call after 3 days and you 7 to 14 days. Firstly, how is it possible for debit to take 14 days to reflect. The most ridiculous thing I have ever heard!!!. Anyway, we offer to send proof of payment and you tell us we can but that wont help. Are you people sick. This is ****************!!! Then you send an sms saying to call you with a ref number with payment detail. How the hell do we call with a suspended account!!! Anyway we did call from another person’s phone and you still say you cant do anything. The most pathetic unhelpful bunch of people ever!! And REMEMBER YOU GUYS WERE AT FAULT FOR NOT PROVIDINH CORRECT INFORMATION! Pease unsuspend the lines now and you better be pro-rating my next payment for all this time that we could not use the service. Absolutely disgusted!!! Cell C is a million times better. i can be contacted on ********** or ********** or ********** </p>