Despicable Service

<p>About a month and a half ago i stepped into the Telkom branch in Mitchells Plain (Promenade Mall). The first thing that caught my eye, was the long queue but only one store assistant. Finally after the long queue, i was assisted but very poorly, by a gentleman whose name i cannot recall due to the lack of a name tag.</p> <p> </p> <p>My query at the time, was that my tablet would not download popular applications i.e whatsapp. I asked the store assistant what the problem could be? I suggested that it could be the software, however, he was adamant that it was not the software, but the tablet itself that was not able to support the application downloads.</p> <p> </p> <p>I queried what the way forward would be as i was not going to purchase a new tablet just to support basic applications. He was unable to assist me and provide me with an effective solution. I then became irate as he was unhelpful and refusing to seek a alternative solutions.</p> <p> </p> <p>Please note, two weeks later i received a message advising me to update my software, whereby i had to use 1G of my own data, which i pay your company for on a monthly basis. I feel, that should the store assistant have taken time to effectively assess the situation, he would have realised that it was a software issue and could have updated my software using the stores free WiFi. </p>