Despicable Customer Service / Ethics

Dear Sir/Madam,

Telkom advertised Black Friday deals valid from Friday to Sunday (24-26 Nov 2017). I app**** for a deal on Telkom's website and confirmed the deal with their call centre on Saturday morning (25-11-2017). An agent called me to get income and bank details. She told me that the order was approved and I will receive an email and sms confirmation. I received a vague sms stating that my order was approved and will be processed shortly.

I called their call centre this morning (27 Nov 2017) to confirm that everything was in order as I did not receive a proper invoice as a confirmation. An agent traced my order with my ID and confirmed that I will receive a call to confirm delivery details.

I later received a call from Telkom regarding my order. I was told that they were out of stock. When I asked when they will be getting stock the agent yelled at me stating that they don't have stock and can't offer me the deal.

After calling their customer care, I managed to get my order number 1883 041 57A. I checked its status on their website and it says "checking stock in our warehouse".

Telkom could have told me immediately or advertised that they don't have stock before doing an credit check and asking me for my banking details. I would have looked elsewhere for a deal had I been aware of this. Also there was no mention of limited stocks available on their advert.

I feel greatly disappointed in Telkom. They have inconvenienced me and betrayed my trust. I trusted that this was the best deal for Black Friday and did not shop elsewhere. I feel that Telkom should honour its offer and deliver on it...

Regards, Avesh