DESPICABLE CUSTOMER SERVICE!!!!!!

<p>I got a call from Tthe Durban Telkom call centre offering me a mobile wifi which I accepted. This was in May 2016 but I never received the wifi routerbut I get billed every month. I have tried to call them several times but I just sent from pillar to post. I sent several emails. They responded by saying I should submit an affidavit stating that I never received the device, which I disputed because they should prove to me that they delivered the device. WHY CAN'T THEY PROVIDE PROOF THAT THEY DELIVERED THE DEVICE???</p> <p>I eventually got an sms stating that they have cancelled the contract, but to my suprise I am still being billed FOR A DEVICE I NEVER RECEIVED!!!!!!</p> <p> </p>