desperation

On behalf of a friend who does not internet access: No service since end of March 2017. Have phoned Telkom 3 times and kept being being told that cables have been ****** (radio phone?). Husband and wife went to Telkom customer service at Key West, Krugersdorp at end of June. Were again told that cables have been ****** (again, this is a radio phone). Due to work constraints, husband cannot make regular visits and therefore requested that holder of account be changed to his wife's name so that she can handle the problem. Wife again visited customer service centre middle of July and was given a reference number and was told that a technician would see to the problem at end July. In the meantime she has visited the Telkom chatline on a weekly basis and spoke to a number of technicians, no joy. At one point she was told to phone Telkom in Cape Town (no idea why, this was never explained). At the end of July the husband received an sms saying thanks for your line application but no such application was ever made (?). Wife again phoned Telkom in August and received another fault reference number and they said that a technician would be sent, but again no joy. Telkom is still deducting an amount of R110 per month (for what?). These people live on a farm between Randfontein and Carltonvile The wifes mother is terminally ill with cancer and she has no way of calling for emergency assistance while her daughter and son-in-law are at work during the day. Telkom has been informed of this but clearly they do not care. There seems to be absolutely no co-ordination between departments, one time it will be a line fault, another it will be a billing problem and so on and so on. The technical people say that they have no installation order. Is there any end in sight for an organization who would probably not be able to find the time of day?