Desperate! Telkom no service over two months

Telkom just do not restore my line. It is over two months now. I am desperate and for private reasons I urgently need my line to be restored. My cell phone is being repaired and I have no connection to the outside world. HELP PLEASE! fault ref no: 1153CRK180215. I had been to Telkom 4 times last year as the people in the cottage next door had an ADSL line installed. After that my line was very scratchy. Telkom never fixed that. So I just gave up decided to just live with it being scratchy. Also when I had gone into Telkom they assured me that I had a contract which allowed free calls after 7:00pm and on weekends. But in December 2015, I started to check my Telkom statements as I was receiving very high bills. I then noticed that I was being charged on weekends and after 7:00pm from Dec 2014 -Dec 2015. I called and spoke to \Gloria"tel no: *** in accounts or customer services. She said Telkom must give me a refund. Gloria calls periodically to ask if I have had a refund. But she cannot help me with \""faults\"" or creating a refund. So I have not paid the bill. I am at the endof my tether. Telkom no: *** Email: ***.z"""