Desperate for help

I had a very bad experience with Telkom the past 10 months. Out of stupidity I asked them to add the entertainment bolt on package. It never worked. I requested the removal. At first nobody could do it. Next thing I know, a Justin Hash cancelled my whole account. From there it only got worse. I was sent from one department to the other. Nobody could re-instate me. Tons of services where loaded onto my account I did not request. Till to date it can not be resolved. I literally spoke to Precious again 2017/09/29 14.30 - 14.45. I started by I want to speak to a billing manager. What answer did I get - not available. They (the agent) need to assist. When I explained for 15min - what do I get told - I cannot assist???? Such incompetence bowls me over. Does somebody have a contact of a senior person who can assist - I need to cancel all the services I did not request and removed from my billing. I will not advise anybody to make use of Telkom. Cannot wait for fibre in my area!