Desperate attempt at obtaining a ADSL line and wifi package.

I began my attempt in December 2018, when I ordered the installation of an ADSL line and the home package of wifi. The line was only installed on 23 January 2018. I phoned the next day and the day after that. The waiting time for the 10213 line is from 40-50 minutes minimum. My line was never activated. I made it a mission to subsequently phone the sales line everyday thereafter - each time listening to the continuously streamed advertisments - for approximately 50 minutes a time. Each consultant gave me a different story. After a week of phoning everyday, I hired my own IT technician. He discovered that my router (not a Telkom router - because I live 2 hours away from any Telkom shop) could not accept the long and convoluted username I was allocated with. A seemingly simple problem - but two subsequent phone calls later, no call centre assistant could help me. This after logging a fault with the 10210 line and then being referred back and forward between the technical department and sales department. Please note that the 10210 call centre agents are better - the sales department (10213) neither have the ability not the will to help me at all. So to date 6 February 2018 - I am still without wifi.