DESPERATE

Thank you for trying to assist. My number at home is ********** 954. We requested an upgrade to the 10mbps line, (R799.00 p/m special), on the 23 October 2017 and had no telephone and internet till the 12 November 2017, (ref. # 289CNK031117). We have visited the Chatsworth; Musgrave and Pavilion store on numerous occasion to collect the TV box and sim card with no luck. There was always no stock or the systems were off line and they could not activate the sim. I went to the Pavilion store yesterday to query my account and asked for the TV box and Sim card again only to be told that these items can only be collected during the week as the manager needs to sign off. After making a moan with the gentleman behind the counter, (Wilson), he gave us both the items however he couldn’t activate the sim card and promised to do it today and call me. Also note that since yesterday, both the telephone and internet is not working at home. The SIM card has still not been activated and now i have a problem with the account as the accounts department went and combined two accounts into one. I want to pay my account and cannot get the balance for ********** 954. Can somebody please assist