desparation part2

Two weeks ago I posted a review entitled "desperation" wherein I described the plight of a family who have been without a telephone service for some months now and where the oldest member of the family is terminally ill with cancer and has no way of contacting anyone in case of an emergency. Within a day I received a response from Telkom Social Media Team (signed by Bronwyn) assuring me that upon submission of additional information this problem would receive attention. This I did. It is now 2 weeks later and nothing has been done to fix the problem. My anger and disappointment are difficult to describe without using harsh language that would probably result in me defaming someone. Let me say this though. Shame on you Bronwyn and your team. I hope that you are never placed in the desparate position the family I told you about now find themselves in. I, personally, would be extremely stressed out if I was to be in a similar position. Whether you are personally at fault or whether it is the organization you represent that is at fault, I do not know. It is no wonder that the average South African is hoping for the day that another fixed-line operator enters the game and puts Telkom where they belong.