depressing service

I ordered a wireless landline phone because Telkom would not replace the ****** cable in my area. The wireless phone was ordered im March 2018. I was told there were no stock at the nearest Telkom shop at the time. I received the device with the sim card in April 2018. The sim card of the phone was then supposed to be activated for use. It is now 3 months the sim card is not active as yet. At the shop they have a sytem problem to release the order for approval. They escalated the query to their backoffice dept fo assistance. To date there is no help. Im desperate and im depressed by all this because i was supposed to use the phone to work from home.

I called the call center more than 100 times all they do is escalate the query . You cant even speak to supervisors or managers. They promise to call and never call you. surprise surprise i received a bill i dont know for what. Regards

desperate