Depressed customers because of your systems

I recently lost my job while have a contract phone at Telkom. Since am now depanding on UIF it is difficult for me to know when will I have the money. At this point it is depressing to know that Telkom add 200 for any return debit unpaid and you can't change it. To me this is unaffordable since the money am getting cannot pay this and Telkom cannot help.

If it's possible am ready to return their phone back. Because at this point telkom should be working with me as customer but no their making sure I can't afford and have bad credit record.

Sad