Depraved Indifference

I must say, I am appalled at the service I have received for Telkom at the Midlands Mall in Pietermaritzburg. I repeatedly went there on 11 February to activate a 3G Data Deal with UNISA, but was shunned away without any clarity. I tried their other store, and was also ignored, and told that because it was ordered online, it would be activated by the Call Centre. 2 Weeks after requesting the deal, I have nothing but frustration to show for it. After calling the call centre - yet again - I was told to go to the store for activation. I live 100km from the nearest Telkom store, and nowhere in the Terms and Conditions is in-store activation stipulated. I have assignments due next week, which I cannot submit online now. What is the point of student data if one cannot use it for academic work? I NEED the data that I paid for without jumping through anymore hoops. I will NOT be renewing my contract when it expires, as Telkom has let me down incredibly!