Deposit Return Witheld

<p>I signed up for one of Telkom's broadband LTE offers via the call centre.</p> <p>A refundable amount of R599 was debited from my account on the 30th of March 2016 to check if my account is active. I received two monthly statements since, without reflection of the said amount debited from my account in March 2016.</p> <p> </p> <p>I contacted Telkom via an e-mail in this regard. Olwethu Vusiwe ********** responded with <span style="font-family: 'Avenir W01';">a case number and received </span>later a sms "Your case number no ********** 7 @ Telkom mobile is resolved" shortly after.</p> <p> </p> <p>It is now almost 3 months and every time when I contact the call centre I have to explain the issue and we start from the begining. </p> <p> </p> <p>Why is it taking Telkom so long to resolve this matter and return the said amount?</p> <p> </p> <p>Please advise,</p> <p>Heinrich</p>