Deposit Refund R700.00

I did not want to do this but I am left with no choice. I am not much of a complainer but seems like in this country this is the only - if you are even lucky.

September 2017 I cancelled our Telkom line as we were moving and obviously due to their weak coverage in the area,I wanted to see different options for the new place.

That’s beside - after cancelling the lines for over 6 moths, I am still waiting for my deposit of R700.00 to be refunded. Tired of making calls and holding on for so long, calling so many alternative numbers , visiting so many different Telkom stores ( btw Telkom stores are the worst as they are not helpful at all) . I am so very tired, R700.00 is not a small amount, maybe for some people but not for me. I really want this thing to be resolved.

I have sent in all the cancellation forms and whatever other documents that was requested for like 10 times- last call when I got through was “ you must call back after you get your last statement “ I mean Why must I call ?? Can’t you just give me my money back? It’s as simple as that.

If there is anyone out there who can help, I will be greatful.

Thank you