Deposit paid - Still await communication

<p>I have app**** for a ADSL line, the deposit has been paid, I have contacted Telkom on several occasions occasions to confirm installation date and been sent from pillar to post , I have had zero communication other than a sms confirming my telkomsa.net e-mail address and username (e-mail address also completely incorrect), the address on system at Telkom shows my old residential address which I have notified Telkom has changed to where my new address is, is this the new Open Serve or Telkom, its ridiculous and dissapointing that a person receives this kind of service from our main fixed line company</p>