DEPOSIT PAID, LONG WAIT AND NO SERVICE POSSIBLE

On 15th August 2015 I had paid my deposit of R700.00 as requested. This deposit was required before the installation of an ADSL line and service could be rendered to me. This, to me, means that I was in near future going to be assisted and serviced by Telkom. After the turnaround time for this installation to take place had exceeded I then made numerous calls and visits to Telkom Bluff, only to experience bad customer service. I honestly felt that if a staff member can openly and carelessly advise a customer that they could cancel at any time without wanting to really listen to the customer's concern or complaint and offer a resolution or reason to be retained does not offer much value to the company but simply sits in position for a monthly pay. The Manager of the store might know his product but displays no customer service skills or customer appreciation. Is customer service or the monetary income the heart of Telkom? Well I get my answer nearly 2 months later. I called in today and was told by Jose' that there is a major project in Bluff area, therefore I would have to wait until next year for the installation or cancel. UNEXPECTEDLY POOR SERVICE. NOT HAPPY AND DO NOT RECOMMEND