Deposit not refunded for 5 months!

So my account at Telkom was cancelled 5 months. The *********** people there have still not refunded my R700 deposit. Despite numerous calls and visits to their store, I still have not received my refund, despite my bill being fully paid.<br> <br> I complained on HP a month ago and received one of those pathetic standard responses with a reference number. When I called Telkom, they had no record of the reference number. Please guys, don't waste my time with another one of your standard responses. Just refund my money ASAP