Deposit not refunded 4 months later

Hi<br> <br> My Telkom account was cancelled at the end of May. I was promised that I would receive my refund of R700 (deposit) by EFT. I subsequently called Telkom and was told I need to go into a branch. I did so and then was told I need to call Telkom to arrange this. I called them and have now been told it will take a month to arrange my refund.<br> <br> It's really awful service to have to wait so many months to receive my money.<br> <br> Surely it can't be difficult for Telkom to pay me back by EFT or give me a reference number that the stores will recognise that I can simply use to get a cash refund.