1 reviews | Active since Jul 2018
Deposit not refunded
I paid a deposit to have a dsl line installed but due to rental circumstances I could not proceed with this so I cancelled the contract before any installment was done at the property. I cancelled on 15 May. It is 2 months later, more than 5 phone calls, repeated explanations and 3 emails and have still not been reimbursed with my deposit. Whenever I call, it’s the same excuse - that the order was not billed yet. This is ridiculous and this is *****ing.
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Tumelo
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Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,