Deposit

<p>My wife was retrenched at the end of June, and we did not remove the debit order in time, so the debit order for end August bounced. We then manually paid the account, including penalties for reversed debit order, and told the Telkom Shop in The Grove Mall, Lynnwood, that they must remove the debit order and we will pay manually each month. </p> <p> </p> <p>However, Telkom tried to put ANOTHER debit order through at the end of September, so we disputed the "Service Fees" charged again, and got them removed. I paid this account directly via the Telkom Online Portal 5 days BEFORE the second debit order attempt on my wife's account, my wife even received confirmation of the payment from Telkom for this. </p> <p> </p> <p>Now, we receive our account at the end of October, and there's a "Deposit" of R400 indicated on it, which I refuse to pay. I pay the account again via Telkom's Online Portal, MINUS the R400 deposit. My wife then receives an SMS from Telkom threating to cut us off if the R400 is not paid. I eventually contact Telkom's Call Centre to file a dispute, as the online option to do this does not appear to work. The agent I spoke to manually lodges the dispute, and says that we will get feedback in 72hrs. My wife then receives an SMS stating that the deposit was charged due to a "2nd rejection on your account within 6 months....". </p> <p> </p> <p>I still refuse to pay the deposit, as the second rejection was TELKOM's fault, not our own, as they did not remove the debit order in time, AND the account was still paid on time. Please remove this charge, as I am not going to pay for something that is NOT my fault.</p>