Deplorable Telkom Service

Good day, We recently bought an iphone 15 online on black friday deal but the experience was nothing short of utter disappointment. After was seemed like a seemless online service the phone was sent to an incompentent Skynet Courier Service where the phone is sitting in their storage and it was not delivered until we made a follow up and they claimed that our delivery address was missing however they did nothing to rectify this. Finally the phone gets delivered and it is the wrong colour. We have tried to get assisrance from the customer care to no avail. This phone was delivered on 11 December 2024 and we have 7days window period for returns and there has not been any movement from Telkom to pick the phone, to share when we will receive a new iphone that was ordered. To put the cherry on top they went ahead to disable the existing simcard whereas we complained about the phone we want to return. How can we get someone from Telkom to offer assistance before the 7days lapse. This is totally unacceptable Teboho