DEPLORABLE services by Telkom!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>About just over a month ago I had a problem with my mobile (Huawei P8 Lite) that was taken on Contract in April this year. My phone was not connecting to the wifi Router at home. I then decided to call the customer care number 3 times and after being pushed from ADSL department to Mobile department, I was finally told that I need to go into a Telkom store for a technician to view it. So I went through to the Telkom store in Pavilion, a Technician had viewed the phone and told me to back up the memory thereafter bring the phone back as it needed to go back to Huawei there was a problem with the phone.</p> <p> I initially did not want the phone repaired but rather replaced as it was less than 6 months old and according to CPA I was entitled to a replacement, but I accepted the repair and sent my phone through.</p> <p> A week later my mum got an Sms on her number, stating that my phone was repaired and I could go back to the store and collect it. So I got to the store, stood 3 hours in a line, due to less staff and staff taking long with each customer. When I was eventually attended to, we had discovered that my phone had come back with scratches and dents on the phone, so I had asked the technician to send it back as this was not the condition I had sent my phone through. So they then sent it back to the Huawei. During that very week my mum gets an sms first to say that I am out of warranty and then another to say that I need to pay a sum of money. To which I sent through my proof of purchase on the email address of the representative stated on the sms. The next day I went back into store with my proof of purchase to show them that I am not out of warranty and I’m not paying for a damage that was caused by either Huawei during the repair or during transporting of the phone, that is totally unacceptable! I was then advised that this is just an error and they will have it sorted out. On Tuesday 11/10/2016, we get an sms to say that my phone is at the Pavilion store and that I can collect it.</p> <p> So the very next day I went back to the store to collect my phone, only to find that the phone was sent back in the very same condition that I had sent it in. I was then losing the little bit of patience that I had left. I was not willing to accept the item and the Technician had advised me that they have taken images they will have the phone sent back to Huawei and send them an email with images of the dents . I then advised him that it was the 5th time that I had been in store yet my phone was still not sorted out and I will not be going back into the store as it is costing me more to go there each time and my phone was not ready to which the guy names Kululeko then agreed to deliver the phone to me.</p> <p> Wednesday had been one week that passed and I Had NO communication from the store as to the progress of my phone. I then emailed someone by the name of Ayanda from Telkom and gave them 24 to respond to my query with an update, 48 hours have now passed and I have not received any response. I am Extremely livid with the such PATHETIC service that I have received from Telkom ever since. For a well-established service provider, it is honestly a disappointment and intolerable to note the worthless services received by customers.</p> <p> Yesterday I called their head offices (20/10/2016) and requested an operational directors email address to which I got told they don’t have a direct email address for the Director. That is rather strange for a head office to not have a directors email address. Once again I got pushed to another department and was given an email address of a complaints division to put through my compliant and a service liaison would respond to me instantly</p> <p>From Yesterday evening up until now, I have had NO email from ANYONE within Telkom on the progress of query.</p> <p>My frustration levels with Telkom are exceptionally high at this moment. It’s been MORE than 21 days and I HAVE NO PHONE, Yet I will still be expected to pay for usage of the phone for this month. This is just RIDICULOUS!!!</p> <p> </p> <p>I have taken a Contract with Telkom and Not Huawei. So Telkom needs to start providing me a service that I pay for and by service I mean something that is applaud-able and not as WRETCHED as what I am receiving currently!!!!!</p>