Deplorable Services!

I ordered a fixed landline and ADSL for home, all was well and good and a technician came to do the installation. When he had left the ADSL worked perfectly fine. He made me name the WiFi and create a password. All good!

Next day, nothing works. I call customer care and am told to speak to sales, I speak to sales and am told to wait 24 hours, so I wait. 24 hours passes by, I call back and am informed that a technician will have to come out as it’s a technical error. Ok fine, no technician pitches, no communication from Telkom.

I call back and am told it’s been cancelled due to affordability and that I should speak to accounts. I call accounts only to find out that there is no even account or bill on my name so not even the call centre agent could understand that comment.

I call sales again who says I must call technical. Technical then says that the account and/or landline number is not registered to my id and that they cannot assist me.

Now I’m at the point where I just want this whole thing cancelled so I am advised to call sales to cancel. I call sales, speak to someone who can’t assist me because I am not registered to that landline, I inform him that yes this too is a problem that is caused by Telkom and not me. Why would I want my id number linked to someone else’s landline.

He has the audacity to advise me to go into the telkom store to rectify, bearing in mind I have to rectify a fault of theirs. I refuse and ask for management. I am told to call sales and ask for their manager, I do so. Guess what? “Oh sorry we’re experiencing technical issues and I cannot escalate the issue for you, can I assist you further? Assist me, you’ve done nothing for me!”

This is absolutely pathetic. Never would I have expected such a low standard from Telkom. Out of 10+ agents I spoke to only 1 was actually with it and that was the accounts lady.

I got meaningless apologies and guess what, I’m still sitting with no internet and a landline that apparently belongs to someone else.

Bind blowing how useless an entire call centre of such a large institution be.