Deplorable service from Telkom

I was informed by NuDebt that i owe Telkom a substantial amount, for an account that was *****ulently opened on my name. I have since been trying to clear my name with Telkom, without success. After battling on different occasions to go through on 081180, i finally spoke to Makabongwe Dlamini, submitted all the required documents and was told that they would revert back to me. This was done on the 23 April, seven days later i still have not heard. Just today alone, i spent a collective 40 minutes (two separate calls) trying to get through, the lines are not manned. In the meantime, i am being ambushed by their Debt Collector (NuDebt) with endless messages, threatening to take action against me. The ref number is ***. I need Telkom to contact me back ASAP.