Deplorable service

I have had an account with Telkom since Dec 2018. I have paid every month before the scheduled payment date. On 31 July Telkom cut off the service due to nonpayment. I visited the Telkom offices at Wonderboom Junction three times to have the problem resolved. Two accounts, statement dates, 19 June and 18 July were not addressed to me but to my late husband. I paid these before, the due date, but because the account no and EFT were different they were not credited to me. On one visit a lady, by telephone, told me that I would be reconnected without additional payment as it was their error but now they are demanding reconnection fees.

I have sent two emails and they have not been acknowledged either. Please help me to resolve this problem as I feel I am not at fault.