Deplorable service

<p>We lodged a fault with Telkom for our ADSL line approximately 6 months ago and the issue is yet to be resolved. We have had over 3 "technicians" attempt to fix the issue, to no avail.</p> <p> </p> <p>The last technician initially told us that he had fixed the issue and he cleared the fault. I called him back and told him that our internet was still not working.</p> <p> </p> <p>Upon his return , the technician incorrectly informed me that the the telephone handsets were faulty and causing a disturbance on the line. The tecnician again left without resolving the issue. It is noteworthy that upon his departure, I was told that the lines were perfect and so I enquired whether the modem may be faulty. The technician informed me that the modem was fine and that the handsets were causing the issue. After unplugging all of the handsets our internet still did not work.</p> <p>I again contacted the technician and asked him to resolve the issue. Upon his arrival he was extremely rude and told me that there would be call out fees due to the faulty handsets. I told him that it was farcical to talk about call out fees when we had been without internet for over 5 months, which we were paying for, and when none of the technicians were able to pinpoint the issue.</p> <p>I was then told that the modem was faulty because the WiFi was supposedly causing the issue. I strongly disagreed, however, we went to Telkom and bought a brand new modem.</p> <p> </p> <p>I setup the new modem and, as I had expected, the internet was not working and was dropping the internet connection. I called the technician and pleaded with him to fix the issue. Again my requests were met with arrogance and rudeness when I was told that it was the WiFi that was causing the problems. I told the technician that this was not true as it was a brand new modem and the line drops connection when we connect computers to the modem with a LAN cable. The technician merely waived off my remarks and insisted that the new modem too was faulty.</p> <p> </p> <p>We are now stuck paying close to R1000/month for an ADSL line which continuously drops. I have resorted to recording instances when the line drops and have used a LAN cable during said instances to show that the line still does not work sans the WiFi and contrary to the technicians assertion.</p> <p> </p> <p>We are at a loss as this issue has gone on far too long and all we would like is to receive the services which we are paying for.</p>