DEPLORABLE CUSTOMER SERVICES TELKOM

After experiencing a fault early December I contacted 10210. The call was unanswered after 15 minutes I used SMS service for fault reporting. After no response I contacted 10210 again but the call was unanswered after 30 minutes. I used the SMS service and received a sms stating that fault was already reported using this cell number. Early Feb I verified the fault on Telkom website and noticed that it was cancelled without repairing. On 3 Feb I contacted 10210 again but once again no answer after 15 minutes. I reported the fault again via sms and received a sms stating that fault 1134CRZ030215 has been created and Telkom will endeavour to resolve problem within 2 days. Today 6 Feb I went to Telkom at Westgate. I was told that I should contact 10210 as they cannot assist me. After explaining that calls to 10210 are not answered they stated that I should keep on trying. I contacted 10210 again. After waiting 45 minutes this time on my cell call was simply dropped without answering. Is this the type of service Telkom renders? Why can Vodacom / MTN answer a call within 2-3 minutes. Now Telkom wonders why clients are using other service providers. Deplorable service Telkom !!!