Deplorable Customer Service

<p>25/10/16 I logged a fault for ADSL problem that's not new but was never permanently resolved. 2/11/16 it's still unresolved and indicates online it's been on step 2 of 4 since day 1. I call every day and told it's escalated. Also that technician assigned on 28th did nothing. 1/11/16 consultant was unsympathetic and rude putting phone down while I lamented.worst experience ever am looking to move my loyalty to a company that cares.</p>