TC
TICHAONA C

1 reviews | Active since Sept 2013

30 Sept 2015, 13:47

DEPLETION OF DATA 10G 5PROMO

Hello Peter,<br> <br> For 3 and 1/2 years I have been with telkom mobile, on 10g 5promo. I recentlty found out that they are not having the package anymore. Of concern to me are the recent developments. They are making sure that my depletes as unreasonably fast as is possible. I went to the telkom shop, they simply gave me the phone to talk to the call centre, which I had done at home. <br> They logged a case, and I was called by Yonela Nthsalala from the call centre, who said there is nothing that can be done, I am using data. I asked her, what has changed, because the gadgets that I have been using are still the same. The other time when I was on skype video, I did spent some data, and I enquired , and they told me that I was on Skype! Which was true. Now, they can't tell me which sites I have visited. They said they have phoned to confirm that I am using all the data! What has changed, what has changed?<br> Then the attitude began, because I asked the questions:<br> 1. Why is data being lost?<br> 2.Why can't they find my websites?<br> 3. And I can't appeal their findings to anybody!<br> <br> PLEASE TELKOM, FOR THE LOVE OF GOD, LEAVE MY DATA ALONE AS IT WERE, I AM BEGGING YOU!

0
Replies (1)
Telkom
Telkom's reply30 Sept 2015, 15:32
Official
Hello TICHMAN013,

HI,we would like to apologize for the delay and inconvenience caused, thanks for the info, will have our team follow up and advise and provide with feedback.

Please be advised that your query is still under investigation and we will contact you with feedback.

Your reference number is SM150830

Regards,

Eric
Telkom Social Media Team
***