Depleting data - No joy with Telkom helpline

on 7 October 2019 i called the Telkom helpline to complain about my depleting data. they failed to take investigate the matter and account. i called again on 10 October 2017 regarding the same problem, where i would buy data bundles and immediately upon receiving the data (proof of sms saying "account successfully loaded) the data would within minutes deplete. this has been taking place for the past 2 months. Telkom refuses to investigate this irregularity and blames it on my bank (even after i have explained that i receive the data but before i can use it depletes). the consultant that i spoke to on 7 October 2017 put me on hold and never came back to me. Telkom is not willing to take up the issue (be it to investigate or refund me my money). furthermore they insist that their system does not view any recent data bundle purchases, however they are able to view previous purchased ones.

Every second person i know is complaining about Telkom's poor service. Until i experienced it i did not think it is true. Now i am forced to port to another service provider due to the fact they refuse me access to data (a basic technology need) and yet they regard themselves at the best network service provider there is.

i would appreciate if they could refund me my money or refund me my data bundles.

Bruised Customer!