Depleting Data bundles but cannot supply proof of usage

<p>1. This bad experience with Telkom started about 3 weeks ago when all of a sudden we were running out of data 3 times in a row, this has never happened for the past year roughly.</p> <p>2. After the 3rd time running out of data which was on Friday 28 July 2017 I started investigating with Telkom Mobile via the phone.</p> <p>3. What a bad bad experience every time, they obviously do not have enough agents to answer the calls. You hang on listening to these most irritating options, when one eventually get through to ask to talk to an agent you wait for everything from 5 to 10 minutes which feels like hours. That is if your call does not get cut off.</p> <p>4. I had 3 interactions with Telkom since Saturday morning. I received 2 reference numbers of my problems been logged.</p> <p>4.1 Ref ********** 9 was for me not being able to register on their online system as I was so frustrated with their phone-in system that stinks.</p> <p>4.2 I received a 2nd reference, ********** 5 telling me that the first reference was closed ... with no resolve and that I have to wait 72 hours to be sorted out on why I cannot activate my account on their website. Now this is bad bad service again. Obviously they don't need customers. I will have to wait from Saturday morning until Thursday this week to get an account opened on their website hahah it is a joke.</p> <p>5. The agents were polite everytime, it is just Telkom's systems that is useless and 20 years behind all other companies, I have contracts with MTN and Vodacom, so I can compare.</p> <p>6. I asked for proof by Telkom to show what happend to my last extra bundle of 5gb I bought on 26 Jule at 08h13 and that got depleted by 28 July by all indications.</p> <p>7. I received a sumarised usage report from one of the aganets which aded up to only 1,4gb. that was Saturday morning. I got this usage report via email from Aphiwe Ghanya , she could not explain the disconnect between 5gb bought on 26 July and usage up to 28 july that only shows 1,4gb.</p> <p>8. I did the same exercise with the same phone-in frustrations in the afternoon on Saturday, this time Gugulethu Mbatha assisted me and send me a more detailed extraction of my usage but I got the same result, it does not show where and when my 5gb extra bundle was depleted, can only show 1,4gb.</p> <p>9. the above lady suggested I phone in again to allow the system to update, I did that and phoned in this morning. Monday 31 july, same frustrations to wait for someone to answer, and this time they are NOT allowed to provide me with the information that I have received twice allready over the weekend. Hahah what a joke, I have two emails and the extracts of my usage on my Outlook. Now I must wait up to 3rd of August to get the information for some or other weak reason.</p> <p>10. My contract expires 28 Feb 2018 with Telkom Mobile, I will definitely not renew my contract, I am tired to struggle with Telkom Mobile and recommend strongly that potential new customers take note of my frustration.</p> <p>11. I run a business form home as do my wife and both of us are dependent on internet connection as we send receive stacks of emails daily. My saving grace is a 500mb Vodacom usb backup modem I have used since Friday, and my wife is using her MTN data on her phone to send and receive her emails.</p> <p>I trust this will receive the necessary attention and urgency</p> <p> </p>