MT
MrT T

1 reviews | Active since Apr 2010

23 Jan 2018, 16:56

Denied Service

I just had the shock of my life after visiting Telkom Stadium on Main. When it was my turn I requested Bruce Chikwavayire to process my number change. He bluntly told me to get lost. He said: "I'm not going to help you. I don't want to help you because it's a lengthy process." I tried to reason with him for ten minutes and he grew more obstinate. Eventually told me to ask another consultant to help me.

I then went to Xabiso Ntshinka, he was even rude enough to show me his hand. He told me he's not gonna ask me if he's colleague has refused. And I was hoping he would be service oriented. After asking me plenty of unnecessary questions about why the number change he told me he's got a huge workload already!!! Wow! These people are the most ********* employees ever!

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Replies (1)
Telkom
Telkom's reply15 Feb 2018, 13:35
Official

Good day MrTL,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,