Demanding payment for NO LINE

Our internet/phone was on and off all November and finally died end of November 2015. I logged a fault on the 17 Nov, ref number is: 119ARK17115, after 4-5 days there was STILL NO FEEDBACK. We phoned again and our fault was escalated to: 792307 with another fault ref no of: 587CRK031215 . After no feedback we decided to cancel, after DOUBLE CHECKING our new home address instead of the line we discovered we have NO COVERAGE in our area. No wonder they couldn't fix the line!<br> <br> I sent an email on the 7th & 8th december to cancel our line. We paid our last account december 26th. I just phoned now to find out the status of our line cancellation. Telkom wants me to pay for January (FOR NO SERVICE) and also informed me that \Oh