Demand for Immediate Refund and Accountability

Your handling of my account has been completely unacceptable.

You promised a debit on 22 April 2025 but attempted to take funds early on 19 April, causing unnecessary charges. After I paid R418 via EFT on 23 April, Telkom still debited my account again on 26 April without authorization.

Because of your error, my policy payment is now at risk. I will not supply a bank statement — Telkom has full access to all transaction records.

Refund my R418 immediately, using the same method you used to debit it. Fix this now. I expect my refund without excuses and full assurance that my policy will not be affected due to your incompetence.

I will escalate this further if not resolved promptly. ***