MB
Martin B

1 reviews | Active since Dec 2010

23 Nov 2015, 16:22

Dell inspiron mifi router R599

i wanted the dell deal for r599 a month with the telkom mifi Router for R599.The sales person told me it would take 24 hours.. i app**** on the wednesday. I went in everyday to enquire just to be told uts not yet approved. Finaly i get a message on the monday i can collect the deal is approved. When the consultant took out the router it was a usd modem and not mifi router i app**** for on the deal. When i complained about it the lady said they dont have the router , they will probably never get the router so i must take the deal as is or leave it. I didnt want to deal with telkom becouse i heard how bad the service is and this is now a testament on how bad the client service is. And now i have to apply by a different compeitor who has to do another credit application for me lowering my credit score. Really not impressed and cross

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Replies (1)
Telkom
Telkom's reply23 Nov 2015, 16:55
Official
Hello Marujansen,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is SM170624
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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