DELIVERY TIME IS PATHETIC

My service has been disrupted since 08.12.2015. im not sure what caused it. i reported it on the 09.12.2015 and was told a technician would be appointed within 48 hours. that was followed up on friday 11.12.2015 where the consultant told me it would be escalated. since then my minutes has been used up and i was unable to follow up on this until today where i had to use my work line and follow up. the agent then told me no escalation was done and that she would now escalate the matter. i have pointed out the urgency of this.<br> <br> i would appreciate immediate assistance with having my line restored as in case of emergency there is no means of outside contact. my wife i a diabetic and is now not able to get in contact with me in case of emergency.<br> <br> Reference number is 765CNZ091215, escalation reference is 795596