Delivery of wrong device and poor customer service

Ordered the S21FE 256GB/8GBram on the 2nd Feb 2022 and they delivered a 128GB/6GBram variant on the 4th February 2022. I confirmed twice with two consultants, once on the day of sale and the next day after i called them to track the order and they reassured me that they are delivering the requested 8gb ram variant of the S21FE. I even called the sales department again today and they said that there are 8gb variants available.

After discovering that the wrong phone had been delivered I spent almost 3 hours trying to get hold of someone to assist with this issue. The consultants either gave me another contact or simply just drop the line. I've tried all options and no one can assist me. I called 081183, 081180, 10271,10213 tried every department and no one was willing to assist. I even tried whatsapp that is of no help whatsoever. I've also emailed customer care and have only gotten a automated email response REF#_***

I eventually managed to speak and explain my problem to Thembisile Nkosi who said she will email the sales department to get this resolved. She sent a email explaining the problem while i was on the phone and she recieved a reference Ref ***.

She was the only person willing to assist unlike the others that dropped the call or referred me to other departments. This was the worst customer care service i have ever experience.

I would appreciate it if Telkom can collect the device and either deliver to me the correct variant that I agreed to pay for or cancel the contract agreement.

Note that I refuse to pay for this device or held liable to pay any penalties as a result of Telkom not being able to assist with this problem due to a lack of response from its customer care department.