Delivery of product over due, Money taken!

HI,<br> <br> Trust you are well,<br> <br> Please can someone urgently assist me.<br> On the 22/10/2015 i took a contract for a S6 for R399 per month.<br> I was assured that the phone will be delivered within 7 working days, to date i have yet to receive my phone or any communication from Telkom regarding my delivery.<br> The debit for the money went off, and i still have not received the phone as promised to me by Telkoms Representatives. As i am unable to get another day off to go back to the store and query the undelivered product, i resorted to calling their customer care line, the call center.<br> I was placed on hold for 1 and a half hours.<br> <br> This is ridiculous, if you were for some reason unable to deliver the phone, or if you are out of stock, the right thing to do would be to contact your customer and notify them of it.<br> This will allow your customer to make alternative arrangements to purchase the product else where, or to amend the arrangements which have been made with telkom thus far. <br> <br> This is not good customer service, this is by far my worse experience with any service provider. <br> Highly disappointed, unsatisfied customer<br> <br> Please contact Brandon Padayachee<br> You should have my contact details.